Azi Conselling ICBC Team

We provide counselling to ICBC customers who have been in a car accident.

Have you been in an accident and have a claim with ICBC?

We are here to support you through your journey of recovery and healing. With years of experience and training in the field of mental health, our Registered Clinical Counsellors have supported and advocated for many clients whose lives have changed since their accident.
Book your free consultation today to learn more about how we can help you.

What we offer for our ICBC clients?

  • Counselling support from a Registered Clinical Counsellor to help you with your recovery.
  • You can access the 12 pre-approved counselling sessions that you may have with your ICBC case.
  • We will take care of direct-billing ICBC for your sessions.
  • To get you started, book a 20-minute complimentary consultation!

How to start your ICBC process with our Online counselling services?

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To book your first session, all we need from you is:

Step 1
Contact ICBC and notify them of your accident & get a claim number.
Step 2

Contact us at or 778-513-3448 to book your first appointment with one of our counsellors! Your first appointment is a complimentary consultation. It is a free 20-minute introductory meeting so that you can meet the counsellor, learn more about them, and determine if you’d like to work with them or not. We want to make sure the ‘fit’ is right for you.
For your first appointment, please provide us the following information to help make the process easier to set up direct-billing with ICBC for your sessions:
● Your claim #
● Your date of birth
● Contact info for your lawyer and/or occupational therapist if you have one.

Step 3

Once you are ready to start counselling, your counsellor and/or our admin support will help you book appointments.

 Learn How you can use your

ICBC benefits to access therapy

Did you know you are eligible for counselling sessions after your accident?

● For the first 12 weeks after your accident, you are eligible to 12 counselling sessions provided by a Registered Clinical Counsellor. We can direct-bill to ICBC so you do not have to worry about billing, and we do not charge a user fee at our clinic to help make this support service as accessible to you as possible.
● Our Registered Clinical Counsellors at Azi Counselling & Associates have extensive training in supporting you through your experience, injury, recovery process, trauma, chronic pain management, with an approach tailored to what works best for you.
● If you require more than 12 sessions, we are here to work together to request for further treatment with ICBC, and to advocate on your behalf.

Do you know about the Part 7 benefits?

Generally, any individual who was injured from a motor vehicle accident in British Columbia, or any BC resident who was injured in a motor vehicle accident in North America, is entitled to Part 7 benefits from ICBC. Part 7 benefits include: medical and rehabilitation costs, wage loss benefits, homemaker benefits, and death benefits.

So, how do I access my Part 7 benefits?
● You will need to contact ICBC and notify them of your accident and open a claim.You will be provided with a claim number which will be important to take note.
● You will also be required to complete a CL22-Insurance Claim Application and provide an accident statement. A lawyer can help you with this process, or you can do this by yourself but be careful with the information you provide to ICBC as this will be recorded on their end and they can use this to deny/limit your Part 7 benefits entitlement.
● You are entitled to Part 7 benefits even if you are at fault of the accident! Part 7 benefits are “no fault benefits” for this reason.
What if it’s been more than 12 weeks since I was in the accident?

You won’t have the automatic 12 sessions within 12 weeks, but you can still take some steps to access your benefits. You will need to get a doctor’s referral indicating the need for counselling related to the accident. You can get this from your family doctor if you have one, or if not at a walk-in clinic. Make sure your doctor indicates in the note that this need for counselling is related to the motor vehicle accident.

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Take the first step today

Don’t suffer in silence. Let us be on your side in your journey to healing.

Frequently Asked Questions (FAQ)

Is Telehealth for you?
Your Therapist will be able to determine if Telehealth will be the best format of service delivery for your unique needs. If in-clinic services aren’t available in your area, or getting to a clinic location prevents you from accessing healthcare
services, Telehealth is an alternative for your sessions. Call or email today for a free consultation to find out if Telehealth is appropriate for you.
Are your sessions covered by benefits?

Registered Clinical Counsellors (RCC), Certified Canadian Counsellor (CCC) are usually covered by many extended health benefit plans, however, this depends on your company’s specific plan. You could speak to your human resources
department or consult your benefit booklet, which contains the specifics of your company’s health plan to determine what kind of coverage you have. Ask if your insurance covers Registered Clinical Counsellor (RCC), Certified Canadian Counsellor (CCC).
We do not accept payment directly from the insurance company. We can act on your behalf though, and provide your insurance company with all the necessary information to ensure that you receive the coverage to which you are entitled to quickly.  With electronic claims processing, you will often receive payment from the insurance company within three to five business days.  Most insurance companies allow for direct deposit as well, further expediting your
If your plan does not cover RCC, CCC, but covers Registered Psychologist or Social Workers, you can make a request to your employer and insurance company that they adjust your plan.

What are the benefits of virtual counselling?


Web counselling is easily accessible to all those who wish to use it. Online therapy overcomes barriers that may preclude others from seeking therapy. For example, individuals residing in rural or remote areas where there are no counselling services can benefit from the accessibility of online counselling.

Those that are physically disabled or unable to leave their home can also easily access such services with little inconvenience. Those that have visual and hearing impairments can also benefit from such services. Web counselling has also shown to be effective in encouraging children and teenagers to receive therapy as they seem to be more comfortable with using the internet.


Online therapy is convenient. Both the therapist and the client have the convenience of corresponding with each other at a range of variant times. This style of therapy can take away the hassle of scheduling and setting appointments more common in traditional settings. This also creates an opportunity for the therapist to extend their services to more clients as appointments can be potentially scheduled over 24 hours and reach a larger geographical region.

For those individuals who are ambivalent about therapy or who may be uncomfortable with traditional models of therapy, may find online counselling more suitable whereby it has been found that online therapy is preferred by those who are uncomfortable with talking face to face with someone about their problems

Why would I want to talk to a therapist?

Mental Disorders: People struggling with depression, anxiety, phobias, addiction, PTSD, ADHD, etc. may seek therapy to treat the problem and/or learn healthy ways to cope. In many cases, disorders are treated medically in conjunction with therapy

Distress: One-way therapists determine the severity of an issue is to look at how much distress it causes the individual. For example, one young woman may be distressed about leaving home for college, while another is delighted. If the level of distress is prohibiting her ability to sleep, eat, study, socialize, or enjoy life, therapy may be a healthy option.

Support/Coping: Loss is a common reason for people to seek therapy. Therapy can provide a safe, supportive place for people to talk about grief, adjustment to physical illness, the end of a relationship or job, abuse issues, or any change in life circumstances that cause distress. Therapists help clients learn coping skills to get them through these times.

Communication: Many people come to therapy looking for help with their relationships. Individual, couples, or family therapy can address a common source of distress: poor communication and difficulty resolving conflicts. Some therapists are highly skilled at helping people communicate their needs and feelings constructively.

Self-Exploration: Some people come to therapy to gain a deeper understanding of self. They want to know why they do what they do, why they feel what they feel, and determine how much control they have over those areas. Sometimes this exploration is used to determine career, relationship, and personal goals. 

About Us
Azi Counselling & Associates is a practice centered around client connection. It’s about starting a journey with someone you trust to begin healing from the inside out and having the coping skills to move forward.

Deciding to allow someone into your world is not something we take lightly, we believe in a supportive approach to help you live a more meaningful life.